Refund Policy

Business Information

This policy is issued by KHERANGKA SDN BHD (SSM: 202601007916 (1670014-H)).

General Refund Rules

Refund requests must be submitted in writing to [email protected] with the order or transaction reference.

Approved refunds are returned to the original payment method.

Eligible Cases

• Duplicate charges for the same order.
• Payment captured but order not successfully created due to technical failure.
• Unauthorized transactions after verification review.

Non-Eligible Cases

• Requests without valid transaction details.
• Completed transactions where services/products were delivered as described.
• Cases blocked by payment-provider, legal, or fraud controls.
• Unused prepaid credit, which stays available while the account is active.
• Purchases from a store run on Khedai: the business that sells them handles its own buyers' refunds.

Processing Time

We target to review refund requests within 7 business days. Once approved, bank or card posting times depend on the payment provider.

Contact

KHERANGKA SDN BHD
SSM: 202601007916 (1670014-H)
NO 52-2, JALAN HILLPARK 11/2 PUSAT PERDAGANGAN HILLPARK BANDAR HILLPARK, 42300 BANDAR PUNCAK ALAM SELANGOR, MALAYSIA
Phone: 6011 4535 1337
Email: [email protected]