Terms of Service
Last updated: November 9, 2026
Business Information
This website and related services are provided by KHERANGKA SDN BHD (SSM: 202601007916 (1670014-H)).
Use of Service
By using this website, you agree to use it lawfully, provide accurate information during checkout or account registration, and avoid abuse, fraud, or unauthorized access attempts.
Our Service
KHERANGKA SDN BHD provides Khedai, subscription software that businesses use to run their online stores, orders, deliveries and customer messaging.
Businesses and Their Buyers
Each business using Khedai is the seller of its own products and is responsible for its orders, refunds, returns and chargebacks. Payments from buyers are made to the business through its own payment provider, by cash on delivery or by bank transfer. KHERANGKA SDN BHD does not receive or hold buyers' payments.
Fees and Prepaid Credit
Businesses pay KHERANGKA SDN BHD subscription and registration fees for Khedai. Businesses may also top up prepaid credit for WhatsApp messaging and advertising; usage is deducted from the balance. Unused prepaid credit is not refundable and remains available while the account is active.
Commissions
Commission features calculate amounts a business owes its own agents. The business pays its agents; KHERANGKA SDN BHD does not hold commission funds.
Refunds
Refund requests are handled under our Refund Policy.
Privacy
Your use of this website is also subject to our Privacy Policy.
Changes to These Terms
We may update these terms. The date above shows the latest version, and continued use of Khedai after an update means you accept it.
Governing Law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.
Contact
KHERANGKA SDN BHD
SSM: 202601007916 (1670014-H)
NO 52-2, JALAN HILLPARK 11/2 PUSAT PERDAGANGAN HILLPARK BANDAR HILLPARK, 42300 BANDAR
PUNCAK ALAM SELANGOR, MALAYSIA
Phone: 6011 4535 1337
Email: [email protected]